Can customers cancel or change their booking?

Answer

Yes, logged in customers can cancel their booking via the 'My Account' section

Cancelling a booking

For registered and logged in customers, they can login and see the bookings they have coming up.

See an example below:

Automatic cancellation times

This setting changes the time Jammed offers these refunds automatically to customers. You can choose to offer customers refunds automatically up to the start of the booking, 1-24 hours before, or never by choosing 'Never refund automatically'.

You can read more about automatic cancellations in Jammed on our Website settings help page.

Changing a booking

WARNING

Jammed yet doesn't allow customers to change a booking they have made

We have plans to add this feature soon, but at the moment we leave this part up to you. Customers emailling or phoning to change a booking that has been made.

Once this feature is ready, it will be 'opt in' like the feature allowing customers to cancel bookings.